Free Udemy Course: Call Center Team Leader & Quality Assurance Training
Master new skills with expert-led instruction
Free Udemy Course Details
Language: English
Instructor: SATISH KUMAR SAHANI
Access: Lifetime access with updates
Certificate: Included upon completion
Ready to Start Learning This Free Udemy Course?
Join thousands of students who have already enrolled in this course
Enroll in Course
About This Free Udemy Course
The "Call Center Team Leader & Quality Assurance Training" course is thoughtfully crafted to help you gain new skills and deepen your understanding through clear, comprehensive lessons and practical examples. Whether you're just starting out or looking to enhance your expertise, this course offers a structured and interactive learning experience designed to meet your goals.
What You Will Learn in This Free Udemy Course
Throughout this course, you'll explore essential topics that empower you to confidently apply what you've learned. With over 0.0 hours of engaging video lectures, along with 1 informative articles and 0 downloadable resources, you'll have everything you need to succeed and grow your skills.
Learn at Your Own Pace with Free Udemy Courses
Flexibility is at the heart of this course. Access the materials on any device — whether on your desktop, tablet, or smartphone — and learn when it's convenient for you. The course structure allows you to progress at your own speed, making it easy to fit learning into your busy life.
Meet Your Free Udemy Course Instructor
Your guide on this journey is SATISH KUMAR SAHANI , seasoned expert with a proven track record of helping students achieve their goals. Learn from their experience and insights, gaining valuable knowledge that goes beyond the textbook.
Free Udemy Course Overview
Free Udemy Course Description
Break Free from the Agent Role – Become a High-Impact Call Center Leader Today!Are you ready to move from answering calls to leading high-performing teams in the call center world?Whether you're eyeing your first Team Leader promotion, stepping into a QA Analyst role, or simply ready to upgrade your call center leadership skills, this course is your ultimate roadmap.Introducing:Call Center Team Leader & QA Training: From Agent to SupervisorThe #1 practical, scenario-based training program designed specifically for ambitious BPO professionals like you.What You’ll GainStep-by-step guidance to transition from agent to supervisorReal-world strategies to monitor KPIs like AHT, CSAT, FCR, SLAProven coaching frameworks to uplift underperformers and boost moraleTools to master QA scorecards, call audits, and quality assurance metricsRoster planning, shift management, and escalation handling techniquesCareer growth strategies to rise into operations management rolesCourse Highlights6 immersive modules, 30+ expert-led video lessonsInteractive quizzes and reflection tasks for real-time skill buildingDownloadable templates: KPI sheets, PIP forms, coaching scriptsCase studies simulating actual challenges faced by Team LeadersLifetime access, certification of completion, and flexible self-paced learningWho This Course Is For:Current call center agents preparing for promotionNewly promoted supervisors or QA analysts who want structured trainingCustomer service professionals in BPOs across India, the Philippines, UAE, USA, and South AfricaAnyone stuck in a frontline role seeking clear, actionable steps to growWhy This Course Works:Unlike generic leadership courses, this one is tailored for the call center environment. It’s packed with tools you can apply from Day 1—whether you’re managing metrics, resolving escalations, or leading coaching sessions.The demand for skilled call center leaders is growing—and now’s your chance to stand out. By mastering the core responsibilities of team leadership and quality monitoring, you’ll gain the confidence and capabilities to lead with impact.Don't wait for your promotion—prepare for it.Enroll now and take the next step in your call center career!Start leading. Start growing. Start today.
Frequently Asked Questions About Free Udemy Courses
What is this Free Udemy course about?
The Call Center Team Leader & Quality Assurance Training course provides comprehensive training designed to help you gain practical skills and deep knowledge in its subject area. It includes 0.0 hours of video content, 1 articles, and 0 downloadable resources.
Who is this Free Udemy course suitable for?
This course is designed for learners at all levels — whether you're a beginner looking to start fresh or an experienced professional wanting to deepen your expertise. The lessons are structured to be accessible and engaging for everyone.
How do I access the Free Udemy course materials?
Once enrolled, you can access all course materials through the learning platform on any device — including desktop, tablet, and mobile. This allows you to learn at your own pace, anytime and anywhere.
Is there lifetime access to this Free Udemy course?
Yes! Enrolling in the Call Center Team Leader & Quality Assurance Training course grants you lifetime access, including any future updates, new lessons, and additional resources added by the instructor.