Free Udemy Course 2025: CISCO Certified Support Technician CCST - Free Udemy Course [100% Off]

The CISCO Certified Support Technician CCST — 1500 Exam Questions course is built for learners who want practical, job-ready security support skills. Security at the support level is not about writing advanced detection rules or building complex systems. It is about doing the fundamentals extremely well: recognizing threats early, protecting endpoints, understanding basic network defense, responding correctly to incidents, and following policies that reduce risk. In real organizations, support technicians are often the first people to see warning signs. The speed and quality of the first response can determine whether a situation stays small or becomes a serious incident.This course contains 1,500 questions divided into six sections of 250 questions each, giving you structured coverage of the CCST security support scope. The questions are designed to train clear judgment in realistic situations: suspicious emails, strange login patterns, endpoint warnings, access issues that might be policy-related, early incident signals, and decisions that must be escalated. The goal is not only to pass an exam. The goal is to build the habits that make you valuable in real support and operations environments.You start with Security Foundations, Core Terms & Real-World Support Thinking — 250 Questions because security must be understood clearly before it can be applied. This section helps you connect security goals—confidentiality, integrity, and availability—to everyday actions that support technicians actually take. You practice what common terms mean in plain operational language, how to avoid confusion between similar ideas, and how to identify what information matters when an issue appears. The scenarios train you to think like a professional: collect the right details, confirm the basics, avoid risky actions, and escalate with useful context.Next, Threat Landscape, Attack Methods & Early Warning Signals — 250 Questions builds awareness of how threats show up in real life. Many people imagine security threats as dramatic events, but most begin as small signals: a login that does not fit the user’s normal pattern, an unexpected permission change, a strange pop-up, or a device behaving differently. This section trains you to recognize those early signals and understand what they may indicate. You practice common attack methods, user-targeted threats, and the warning signs that appear in basic logs or user reports. The objective is calm awareness: knowing what to take seriously, what to verify, and what to escalate quickly.The third section, Endpoint Protection, Hardening Basics & Device Hygiene — 250 Questions, focuses on endpoints because endpoints are where support work happens every day. You practice protection controls, patch and update thinking, least-access concepts, safe configuration habits, and how to interpret typical endpoint alerts. Scenarios include symptoms of compromise, unsafe software behaviors, risky user actions, and the early steps that reduce impact. You also learn what not to do: actions that can destroy evidence, hide the problem temporarily, or allow the threat to spread.In Network Defense Basics, Segmentation Concepts & Safe Connectivity — 250 Questions, you develop network security understanding at a level that matches support responsibilities. You practice segmentation ideas, safe remote access basics, firewall intent, secure Wi-Fi behavior, and network indicators that can suggest suspicious activity. Support technicians often get reports like “the network is slow” or “I can’t access a service.” This section trains you to separate normal issues from security-relevant issues: when a block is expected because of policy, when a device may be unsafe, or when connectivity patterns are unusual enough to escalate.The fifth section, Incident Response Essentials, Triage Flow & Evidence Awareness — 250 Questions, is where you learn to respond correctly under pressure. Incident response at the support level is about structured action: gather facts, protect the environment, reduce harm, and escalate with accurate information. You practice triage flow, communication discipline, timeline building, evidence awareness, and practical containment steps that are appropriate for a technician. Scenarios include suspicious emails, compromised accounts, malware symptoms, and policy violations. The emphasis is on doing the right things first, because the first hour of an incident often matters most.Finally, Policies, Risk Basics, Compliance Awareness & Security Culture — 250 Questions connects daily support work to governance and risk. Policies exist to prevent common failures: sensitive data exposure, unsafe access, weak device hygiene, and uncontrolled changes. This section trains you to understand policy intent, recognize risky requests, and communicate security rules in a way that supports people rather than creating conflict. You also practice risk basics: how organizations evaluate impact, why certain controls exist, and how consistent support behavior reduces risk over time.Across all six sections, the course builds a complete CCST security support capability: identify threats, protect endpoints, understand basic network defense, respond to incidents correctly, and follow policies that reduce risk. This is the difference between “knowing security words” and actually being helpful when security events happen.You can retake the practice tests unlimited times to reinforce and deepen your knowledge, track progress, and strengthen weaker areas until your responses become reliable and professional. Whether you are aiming for the CCST credential or want stronger security support skills for real IT work, this course gives you a clear, section-based path to confident security fundamentals.