Customer Service Fundamentals
Master new skills with expert-led instruction. Get 100% OFF with verified coupons and earn your certificate.
Lifetime access • Certificate included
This course includes:
- 📹0 mins on-demand video
- 📄3 articles
- 📥0 downloadable resources
- 📱Access on mobile and TV
- 🏆Certificate of completion
- ♾️Full lifetime access
📖About This Course
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business. This course covers the following topics: 1. Customer Service Overview 2. What is Customer Service? 3. Why is it More Important Than Ever? 4. How it Applies to Every Business 5. Five Service Levels of Companies 6. Key Factors 7. Rules of Great Service 8. Getting to High Service Levels 9. Evaluate Yourself/Evaluate Your Company 10. Powering a Great Service Culture 11. Case Study: Starbucks 12. Personal Primers 13. Steps to Great Customer Service 14. A Deeper Look at Managing Negative Customer Service Engagements 15. The Review/Take-aways
Frequently Asked Questions
Q: Is this course really free?
Yes! Using our verified coupon code, you can enroll for 100% OFF. No hidden charges.
Q: Do I get a certificate?
Upon completion of all video lectures, Udemy will issue a certificate of completion.
Q: How long is my access?
Once you enroll with the coupon, you get full lifetime access to the materials.
You May Also Like
PMI Professional Business Analyst (PBA) Exam Review
HR Certification Practice Exams PHR, PHRi, SHRM-CP & SCP
