إدارة أداء الموظفين: أهداف ومؤشرات وتغذية راجعة
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This course includes:
- 📹0 mins on-demand video
- 📄2 articles
- 📥0 downloadable resources
- 📱Access on mobile and TV
- 🏆Certificate of completion
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📖About This Course
هل تشعر أحيانًا أن الموظفين يعملون كثيرًا، لكن النتائج غير واضحة؟هل تواجه صعوبة في قياس الأداء، تحديد الأهداف، تقييم الموظفين، أو تقديم تغذية راجعة بطريقة احترافية؟في هذا الكورس ستتعلم كيف تدير أداء الموظفين بأسلوب عملي وواضح، بعيدًا عن التعقيد والنظريات الطويلة. الهدف من هذا الكورس هو مساعدتك على تحويل الأداء من مجرد انطباعات عامة إلى أهداف واضحة، مؤشرات قابلة للقياس، متابعة منتظمة، وخطط تطوير حقيقية.سنبدأ بفهم مفهوم إدارة الأداء والفرق بينها وبين تقييم الأداء، ثم ننتقل إلى كيفية صياغة الأهداف الذكية SMART Goals وربط مهام الموظفين بالأهداف الاستراتيجية للمؤسسة. بعد ذلك ستتعلم كيف تختار مؤشرات الأداء KPIs المناسبة، وكيف تميّز بين المؤشر العادي والمؤشر المؤثر الذي يساعدك على اتخاذ قرارات أفضل.سنتناول أيضًا طرق تقييم الأداء بشكل عادل، وكيفية تجنب الأخطاء الشائعة مثل التحيّز، تأثير الحداثة، والمقارنة بين الموظفين بدل المعايير. كما ستتعلم كيف تحلل فجوات الأداء باستخدام أدوات مثل 5 Whys، مخطط السبب والأثر، ومراجعة الإجراءات.ولأن إدارة الأداء لا تكتمل بدون تواصل فعال، ستتعلم كيفية تقديم تغذية راجعة احترافية باستخدام نموذج SBI، وكيف تبني خطة تحسين أداء PIP عندما يكون هناك أداء متدنٍ يحتاج إلى متابعة وتطوير.هذا الكورس مناسب للمدراء، المشرفين، مسؤولي الموارد البشرية، قادة الفرق، وأي شخص يريد فهم كيفية قياس وتطوير أداء الموظفين بطريقة عملية.بنهاية الكورس، سيكون لديك نموذج واضح لإدارة الأداء يشمل: هدف SMART، مؤشرات KPIs، تقرير متابعة، تغذية راجعة، وخطة تحسين أداء قابلة للتطبيق في بيئ
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