Free Udemy Course 2025: Master ServiceNow CIS Customer Service Management (CSM) 2025
Master new skills with expert-led instruction - 100% Free with Certificate
Free Udemy Course Details
Language: English
Instructor: Force Academy
Access: Lifetime access with updates
Certificate: Included upon completion
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About This Free Udemy Course 2025
The "Master ServiceNow CIS Customer Service Management (CSM) 2025" course is thoughtfully crafted to help you gain new skills and deepen your understanding through clear, comprehensive lessons and practical examples. Whether you're just starting out or looking to enhance your expertise, this course offers a structured and interactive learning experience designed to meet your goals.
What You Will Learn in This Free Udemy Course
Throughout this course, you'll explore essential topics that empower you to confidently apply what you've learned. With over 0.0 hours of engaging video lectures, along with 1 informative articles and 0 downloadable resources, you'll have everything you need to succeed and grow your skills.
Key Learning Outcomes:
- Master fundamental concepts and practical applications
- Develop hands-on experience through real-world projects
- Build a professional portfolio to showcase your skills
- Gain industry-relevant knowledge from expert instructors
Learn at Your Own Pace with Free Udemy Courses 2025
Flexibility is at the heart of this course. Access the materials on any device — whether on your desktop, tablet, or smartphone — and learn when it's convenient for you. The course structure allows you to progress at your own speed, making it easy to fit learning into your busy life.
Meet Your Free Udemy Course Instructor
Your guide on this journey is Force Academy , seasoned expert with a proven track record of helping students achieve their goals. Learn from their experience and insights, gaining valuable knowledge that goes beyond the textbook.
Frequently Asked Questions About Free Udemy Courses 2025
Is this course really free?
Yes, this course is 100% free using our verified coupon code. No hidden fees or subscription requirements.
Do I get a certificate upon completion?
Yes, you'll receive an official Udemy certificate of completion that you can add to your LinkedIn profile and resume.
How long do I have access to the course materials?
You get lifetime access to all course materials, including any future updates and new content added by the instructor.
Can I access this course on mobile devices?
Yes, this course is fully mobile-optimized and can be accessed on any device with an internet connection.
Free Udemy Course Overview
Free Udemy Course Description
|| Unofficial Course ||This course is designed to provide a comprehensive understanding of ServiceNow Customer Service Management (CSM) and its capabilities in transforming customer support operations. Starting with the fundamentals, you will learn what Customer Service Management is, the role ServiceNow plays in modern customer service, and the key benefits organizations gain from implementing CSM. As you progress, the course dives into the CSM application architecture, exploring core components, the case management lifecycle, and the underlying data model that powers the platform. A strong emphasis is placed on case management, including case types, assignment, routing, prioritization, and the role of SLAs and entitlements in delivering exceptional customer experiences.The course also covers managing accounts, contacts, and consumers, along with understanding their relationships with cases to create a complete customer view. Knowledge management within CSM is explained in detail, including the principles of Knowledge-Centered Support (KCS) and the lifecycle of knowledge articles, which are essential for providing effective self-service and agent support. You will explore the different communication channels available in CSM, such as email, chat, virtual agents, and omni-channel capabilities, along with integrations with contact centers for seamless customer interactions.In addition, the course guides you through creating self-service portals and communities, configuring and branding portals, and using communities to foster collaboration and customer engagement. You will also gain hands-on insights into process automation within CSM, including workflows, the Process Automation Designer, and Playbooks that streamline and optimize service delivery. The training further introduces Field Service Management (FSM) integration, showing how dispatching, work orders, and case linking enhance end-to-end customer service.By the end of this course, you will have an in-depth understanding of how ServiceNow CSM works, how it improves customer service efficiency, and how to configure and apply its powerful features in real-world business scenarios. Whether you are an administrator, consultant, or service professional, this course equips you with the skills and knowledge to implement and manage ServiceNow CSM effectively to deliver exceptional customer experiences.Thank you
Frequently Asked Questions About Free Udemy Courses
What is this Free Udemy course about?
The Master ServiceNow CIS Customer Service Management (CSM) 2025 course provides comprehensive training designed to help you gain practical skills and deep knowledge in its subject area. It includes 0.0 hours of video content, 1 articles, and 0 downloadable resources.
Who is this Free Udemy course suitable for?
This course is designed for learners at all levels — whether you're a beginner looking to start fresh or an experienced professional wanting to deepen your expertise. The lessons are structured to be accessible and engaging for everyone.
How do I access the Free Udemy course materials?
Once enrolled, you can access all course materials through the learning platform on any device — including desktop, tablet, and mobile. This allows you to learn at your own pace, anytime and anywhere.
Is there lifetime access to this Free Udemy course?
Yes! Enrolling in the Master ServiceNow CIS Customer Service Management (CSM) 2025 course grants you lifetime access, including any future updates, new lessons, and additional resources added by the instructor.