Free Udemy Course: MB-910: Microsoft Dynamics 365 CRM Practice Tests [2025]

As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.Schedule and complete work orders by using Dynamics 365 Field Service.Evaluate how Microsoft 365 Copilot can assist with each of these.The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.Assessed on this examDescribe Dynamics 365 Customer InsightsDescribe Dynamics 365 SalesDescribe Dynamics 365 Customer ServiceDescribe Dynamics 365 Field ServiceExplore the core capabilities of customer engagement apps in Dynamics 365Skills measuredDescribe cloud conceptsDescribe Microsoft 365 apps and servicesDescribe security, compliance, privacy, and trust in Microsoft 365Describe Microsoft 365 pricing, licensing, and supportThis Practice tests will help you with: Over 130+ questions across SIX UNIQUE practice questions with detailed explanations Help you summarize your fundamental knowledge about security, compliance, privacy, and trust in Microsoft 365 apps and servicesLearn how to pass the MB 910 fundamentals certification exam