Free Udemy Course 2025: Postgraduate Diploma: CRM Platform Expert
Master new skills with expert-led instruction - 100% Free with Certificate
Free Udemy Course Details
Language: English
Instructor: MTF Institute of Management, Technology and Finance
Access: Lifetime access with updates
Certificate: Included upon completion
Postgraduate Diploma: CRM Platform Expert - Free Udemy Course [100% Off Coupon Code]
Limited-Time Offer: This Business/Sales Udemy course is now available completely free with our exclusive 100% discount coupon code. Originally priced at $19.99, you can enroll at zero cost and gain lifetime access to professional training. Don't miss this opportunity to master CRM platforms, sales management, and digital marketing without spending a dime!
What You'll Learn in This Free Udemy Course
This comprehensive free online course on Udemy covers everything you need to become proficient in CRM platform management and customer relationship strategies. Whether you're a beginner or looking to advance your skills, this free Udemy course with certificate provides hands-on training and practical knowledge you can apply immediately.
- Master Microsoft Dynamics 365, Salesforce, and Oracle Siebel CRM platforms to boost your technical expertise
- Develop advanced sales management skills to increase revenue and optimize customer acquisition
- Implement service and claims management systems to improve customer satisfaction and retention
- Design cross-selling and up-selling strategies that directly impact business profitability
- Build effective digital channels using modern CRM tools and technologies
- Apply analytical CRM techniques to make data-driven business decisions
- Create multichannel marketing campaigns that deliver measurable results
- Understand business implementation strategies for successful CRM deployments
Who Should Enroll in This Free Udemy Course?
This free certification course is perfect for anyone looking to break into the CRM and digital business industry or enhance their existing skills. Here's who will benefit most from this no-cost training opportunity:
- Business professionals seeking to advance their career in customer relationship management
- Marketing managers wanting to master digital acquisition and multichannel strategies
- Sales leaders looking to optimize their team's performance with CRM tools
- IT professionals transitioning into business-focused technology roles
- Entrepreneurs building customer-centric businesses with modern platforms
- Banking and financial services professionals from retail, consumer lending, or mortgage sectors
- Recent graduates wanting to gain practical, job-ready CRM skills
Meet Your Instructor
Learn from Igor Dmitriev, an industry veteran and Professor at The Retail Banking School with over 15 years of banking expertise and 12+ years in FinTech & Digital innovation. With an MBA from Boston University and Six Sigma Black Belt certification, he brings real-world experience from leading worldwide banking groups like Societe Generale and Raiffeisenbank. Having served as CEO, Chief Digital & Marketing Officer, and Head of Digital Transformation, he has a proven track record of successful implementations and has trained thousands of professionals in digital business strategies.
Course Details & What Makes This Free Udemy Course Special
With an impressive 3.85 rating and 23,882 students already enrolled, this Udemy free course has proven its value. The course includes 3 comprehensive lessons and X hours of video tutorials, all taught in English. What sets this free online course apart is its practical focus on real-world banking examples and proven CRM implementation strategies. Upon completion, you'll receive a certificate to showcase on LinkedIn and your resume. Plus, with mobile access, you can learn anytime, anywhere—perfect for busy professionals. This Business course in the Sales niche is regularly updated and includes lifetime access, meaning you can revisit materials whenever you need a refresher.
How to Get This Udemy Course for Free (100% Off)
Follow these simple steps to claim your free enrollment:
- Click the enrollment link to visit the Udemy course page
- Apply the coupon code: 30C27F3E2F6F32158E47 at checkout
- The price will drop from $19.99 to $0.00 (100% discount)
- Complete your free enrollment before November 18, 2025 at 11:55 AM UTC
- Start learning immediately with lifetime access
⚠️ Important: This free Udemy coupon code expires on November 18, 2025. The course will return to its regular $19.99 after this date, so enroll now while it's completely free. This is a legitimate, working coupon—no credit card required, no hidden fees, no trial periods. Once enrolled, the course is yours forever.
Why You Should Grab This Free Udemy Course Today
Here's why this free certification course is an opportunity you can't afford to miss: First, CRM skills are in high demand across industries, with professionals earning 20-30% higher salaries than their peers. Second, this course covers multiple platforms (Salesforce, Microsoft Dynamics 365, Oracle Siebel CRM) giving you versatile, transferable skills. Third, the practical banking examples provide insider knowledge you won't find in generic courses. Finally, with lifetime access and a completion certificate, you're building a valuable asset for your career that pays dividends for years to come.
Frequently Asked Questions About This Free Udemy Course
Is this Udemy course really 100% free?
Yes! By using our exclusive coupon code 30C27F3E2F6F32158E47, you get 100% off the regular $19.99 price. This makes the entire course completely free—no payment required, no trial period, and no hidden costs. You'll have full access to all course materials just like paying students.
How long do I have to enroll with the free coupon?
This limited-time offer expires on November 18, 2025 at 11:55 AM UTC. After this date, the course returns to its regular $19.99 price. We highly recommend enrolling immediately to secure your free access. The coupon has limited redemptions available.
Will I receive a certificate for this free Udemy course?
Absolutely! Upon completing all course requirements, you'll receive an official Udemy certificate of completion. This certificate can be downloaded, shared on LinkedIn, and added to your resume to showcase your new skills to employers.
Can I access this course on my phone or tablet?
Yes! This course is fully compatible with the Udemy mobile app for iOS and Android. Download the app, enroll with the free coupon, and learn on-the-go. You can watch videos, complete exercises, and track your progress from any device.
How long do I have access to this free course?
Once you enroll using the free coupon code, you get lifetime access to all course materials. There's no time limit—learn at your own pace, revisit lessons anytime, and benefit from future updates at no additional cost. Your one-time free enrollment gives you permanent access.
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About This Free Udemy Course 2025
The "Postgraduate Diploma: CRM Platform Expert" course is thoughtfully crafted to help you gain new skills and deepen your understanding through clear, comprehensive lessons and practical examples. Whether you're just starting out or looking to enhance your expertise, this course offers a structured and interactive learning experience designed to meet your goals.
What You Will Learn in This Free Udemy Course
Throughout this course, you'll explore essential topics that empower you to confidently apply what you've learned. With over 0.0 hours of engaging video lectures, along with 3 informative articles and 0 downloadable resources, you'll have everything you need to succeed and grow your skills.
Key Learning Outcomes:
- Master fundamental concepts and practical applications
- Develop hands-on experience through real-world projects
- Build a professional portfolio to showcase your skills
- Gain industry-relevant knowledge from expert instructors
Learn at Your Own Pace with Free Udemy Courses 2025
Flexibility is at the heart of this course. Access the materials on any device — whether on your desktop, tablet, or smartphone — and learn when it's convenient for you. The course structure allows you to progress at your own speed, making it easy to fit learning into your busy life.
Meet Your Free Udemy Course Instructor
Your guide on this journey is MTF Institute of Management, Technology and Finance , seasoned expert with a proven track record of helping students achieve their goals. Learn from their experience and insights, gaining valuable knowledge that goes beyond the textbook.
Frequently Asked Questions About Free Udemy Courses 2025
Is this course really free?
Yes, this course is 100% free using our verified coupon code. No hidden fees or subscription requirements.
Do I get a certificate upon completion?
Yes, you'll receive an official Udemy certificate of completion that you can add to your LinkedIn profile and resume.
How long do I have access to the course materials?
You get lifetime access to all course materials, including any future updates and new content added by the instructor.
Can I access this course on mobile devices?
Yes, this course is fully mobile-optimized and can be accessed on any device with an internet connection.
Free Udemy Course Overview
Free Udemy Course Description
Postgraduate Diploma: CRM Platform Expert (Sales, Service, Marketing and Business Management with CRM Platforms)Welcome to course: Business Principles of Customer Relationship Management, Multichannel Sales, Service, Marketing and Business Management with oCRM (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce) and aCRM tools (SAS MA, Microsoft Azure, AWS).Short Description: Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.Considered Business Areas:Sales ManagementService and claims ManagementCross-sale and up-saleDigital Channels buildingExamples from Consumer Lending, Mortgage and other produc-lines of Retail BusinessConsidered types of systems:Operational CRMAnalytical CRMPartners CRMCourse Content:Introduction to CRM methodology and software areaCRM usage at sales channels management (branchs network, contact center, POS)CRM at building of partners and agent channelsCRM as a fondation for building of remote and digital channelsSales and service management methodologyIntroduction to Analytical CRM (aCRM)Business Cases of ACRM usageaCRM ImplementationCRM at Marketing and digital acquisitionImplementation strategyCourse Full Description: Introduction to the world of 360 degree overview of a business:• Overall information about CRM and oCRM systems usage cases and implementation• Practical cases at sales, service, marketing and business management• Usage of CRM as a platform for digital channels building• Examples from leading worldwide banks• Course for business experts and tech experts, who want to understand business environment.Introduction to CRM implementation:• Key focuses of CRM launching• Key areas of usage• Business principles and details• Examples from retail banking, consumer lending and mortgage businessCourse Author:IGOR DMITRIEVProfessor of The Retail Banking School Digital Business and Retail Banking ExpertEducation:• MBA, The Boston University, USA• Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA• Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics, Russia• Six Sigma Black BeltExperience:• Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.• More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.• Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.Linked topics:Business and Entrepreneurship FundamentalsDigital MarketingProject ManagementFinance FundamentalsMarketing StrategyOnline and Digital BusinessLeadershipSales SkillsMicrosoft Dynamics 365B2B SalesCRMCustomer Relationship ManagementOracle Siebel CRMSalesforce
Frequently Asked Questions About Free Udemy Courses
What is this Free Udemy course about?
The Postgraduate Diploma: CRM Platform Expert course provides comprehensive training designed to help you gain practical skills and deep knowledge in its subject area. It includes 0.0 hours of video content, 3 articles, and 0 downloadable resources.
Who is this Free Udemy course suitable for?
This course is designed for learners at all levels — whether you're a beginner looking to start fresh or an experienced professional wanting to deepen your expertise. The lessons are structured to be accessible and engaging for everyone.
How do I access the Free Udemy course materials?
Once enrolled, you can access all course materials through the learning platform on any device — including desktop, tablet, and mobile. This allows you to learn at your own pace, anytime and anywhere.
Is there lifetime access to this Free Udemy course?
Yes! Enrolling in the Postgraduate Diploma: CRM Platform Expert course grants you lifetime access, including any future updates, new lessons, and additional resources added by the instructor.