Free Udemy Course 2025: Professional Diploma: Customer Centricity & Design Thinking
Master new skills with expert-led instruction - 100% Free with Certificate
Free Udemy Course Details
Language: English
Instructor: MTF Institute of Management, Technology and Finance
Access: Lifetime access with updates
Certificate: Included upon completion
Professional Diploma: Customer Centricity & Design Thinking - Free Udemy Course [100% Off Coupon Code]
Limited-Time Offer: This Business/Management Udemy course is now available completely free with our exclusive 100% discount coupon code. Originally priced at $19.99, you can enroll at zero cost and gain lifetime access to professional training. Don't miss this opportunity to master customer centricity and design thinking without spending a dime!
What You'll Learn in This Free Udemy Course
This comprehensive free online course on Udemy covers everything you need to become proficient in customer-centric strategies and human-centered design. Whether you're a beginner or looking to advance your skills, this free Udemy course with certificate provides hands-on training and practical knowledge you can apply immediately.
- Master empathy-driven research to uncover deep customer insights and motivations
- Apply design thinking frameworks to solve complex business problems creatively
- Develop customer journey maps that reveal pain points and opportunities
- Create innovative product and service concepts based on real user needs
- Build and test rapid prototypes to validate ideas before full development
- Implement customer-centric strategies that boost satisfaction and loyalty
- Use iterative testing methods to refine solutions based on user feedback
- Integrate customer insights into strategic decision-making processes
- Develop cross-functional collaboration skills for innovation teams
- Gain practical experience through real-world case studies and examples
Who Should Enroll in This Free Udemy Course?
This free certification course is perfect for anyone looking to break into product development, UX design, or strategic management or enhance their existing skills. Here's who will benefit most from this no-cost training opportunity:
- Aspiring product managers seeking to understand customer needs and build desirable solutions
- UX/UI designers wanting to master human-centered design principles
- Entrepreneurs launching startups who need to validate their ideas with real users
- Marketing professionals aiming to create more effective, customer-focused campaigns
- Business analysts looking to improve their research and problem-solving methodologies
- Career changers seeking to enter the lucrative design thinking and innovation consulting industry
- Corporate professionals wanting to drive innovation and improve customer experience
- Students studying business, design, or technology who want practical, job-ready skills
Meet Your Instructor
Learn from Alex Amoroso, an experienced professional and industry veteran with a proven track record in research methodologies, strategy formulation, and product development. With a Doctorate Degree from the School of Social Sciences and Politics in Lisbon, Portugal, and extensive experience teaching doctoral students at EIMT in Zurich, Alex brings real-world expertise to every lesson. She has led R&D activities and strategic development across Banking, Finance, PropTech, Consulting, and Innovative Startups, making her uniquely qualified to teach practical, applicable skills. Her scientific publications and international conference presentations demonstrate her commitment to cutting-edge methodologies that deliver results.
Course Details & What Makes This Free Udemy Course Special
With an impressive 4.33 rating and 3,438 students already enrolled, this Udemy free course has proven its value. The course includes 1 comprehensive lesson and 0 hours of video tutorials, all taught in English. What sets this free online course apart is its focus on practical application of customer centricity and design thinking in real business scenarios. Upon completion, you'll receive a certificate to showcase on LinkedIn and your resume. Plus, with mobile access, you can learn anytime, anywhere—perfect for busy professionals. This Business course in the Management niche is regularly updated and includes lifetime access, meaning you can revisit materials whenever you need a refresher.
How to Get This Udemy Course for Free (100% Off)
Follow these simple steps to claim your free enrollment:
- Click the enrollment link to visit the Udemy course page
- Apply the coupon code: 06FDF98EC0BD4929EA10 at checkout
- The price will drop from $19.99 to $0.00 (100% discount)
- Complete your free enrollment before November 12, 2025
- Start learning immediately with lifetime access
⚠️ Important: This free Udemy coupon code expires on November 12, 2025. The course will return to its regular $19.99 after this date, so enroll now while it's completely free. This is a legitimate, working coupon—no credit card required, no hidden fees, no trial periods. Once enrolled, the course is yours forever.
Why You Should Grab This Free Udemy Course Today
Here's why this free certification course is an opportunity you can't afford to miss: Customer centricity and design thinking are among the most in-demand skills across industries, with professionals earning 20-40% higher salaries. Companies worldwide are investing heavily in customer experience, creating thousands of new job opportunities. By mastering these methodologies now, you position yourself for career advancement, freelance consulting work, or even starting your own innovation-focused business. The skills you'll learn directly translate to solving real problems, creating better products, and driving business growth—making you invaluable to any organization.
Frequently Asked Questions About This Free Udemy Course
Is this Udemy course really 100% free?
Yes! By using our exclusive coupon code 06FDF98EC0BD4929EA10, you get 100% off the regular $19.99 price. This makes the entire course completely free—no payment required, no trial period, and no hidden costs. You'll have full access to all course materials just like paying students.
How long do I have to enroll with the free coupon?
This limited-time offer expires on November 12, 2025. After this date, the course returns to its regular $19.99 price. We highly recommend enrolling immediately to secure your free access. The coupon has limited redemptions available.
Will I receive a certificate for this free Udemy course?
Absolutely! Upon completing all course requirements, you'll receive an official Udemy certificate of completion. This certificate can be downloaded, shared on LinkedIn, and added to your resume to showcase your new skills to employers.
Can I access this course on my phone or tablet?
Yes! This course is fully compatible with the Udemy mobile app for iOS and Android. Download the app, enroll with the free coupon, and learn on-the-go. You can watch videos, complete exercises, and track your progress from any device.
How long do I have access to this free course?
Once you enroll using the free coupon code, you get lifetime access to all course materials. There's no time limit—learn at your own pace, revisit lessons anytime, and benefit from future updates at no additional cost. Your one-time free enrollment gives you permanent access.
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About This Free Udemy Course 2025
The "Professional Diploma: Customer Centricity & Design Thinking" course is thoughtfully crafted to help you gain new skills and deepen your understanding through clear, comprehensive lessons and practical examples. Whether you're just starting out or looking to enhance your expertise, this course offers a structured and interactive learning experience designed to meet your goals.
What You Will Learn in This Free Udemy Course
Throughout this course, you'll explore essential topics that empower you to confidently apply what you've learned. With over 0.0 hours of engaging video lectures, along with 1 informative articles and 0 downloadable resources, you'll have everything you need to succeed and grow your skills.
Key Learning Outcomes:
- Master fundamental concepts and practical applications
- Develop hands-on experience through real-world projects
- Build a professional portfolio to showcase your skills
- Gain industry-relevant knowledge from expert instructors
Learn at Your Own Pace with Free Udemy Courses 2025
Flexibility is at the heart of this course. Access the materials on any device — whether on your desktop, tablet, or smartphone — and learn when it's convenient for you. The course structure allows you to progress at your own speed, making it easy to fit learning into your busy life.
Meet Your Free Udemy Course Instructor
Your guide on this journey is MTF Institute of Management, Technology and Finance , seasoned expert with a proven track record of helping students achieve their goals. Learn from their experience and insights, gaining valuable knowledge that goes beyond the textbook.
Frequently Asked Questions About Free Udemy Courses 2025
Is this course really free?
Yes, this course is 100% free using our verified coupon code. No hidden fees or subscription requirements.
Do I get a certificate upon completion?
Yes, you'll receive an official Udemy certificate of completion that you can add to your LinkedIn profile and resume.
How long do I have access to the course materials?
You get lifetime access to all course materials, including any future updates and new content added by the instructor.
Can I access this course on mobile devices?
Yes, this course is fully mobile-optimized and can be accessed on any device with an internet connection.
Free Udemy Course Overview
Free Udemy Course Description
Welcome to Course: Professional Diploma in Customer Centricity & Design Thinking by MTF Institutevideo materials of that course equal to course: Research Methodologies in Strategy and Product Development,and you will see additional articlesCourse provided by MTF Institute of Management, Technology and FinanceMTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry, and resident of the incubator "The Fintech House of Portugal".MTF is present in 208 countries and has been chosen by more than 400 000 students.Course Author:Alex Amoroso is a seasoned professional with a rich background in academia and industry, specializing in research methodologies, strategy formulation, and product development. With a Doctorate Degree from the School of Social Sciences and Politics in Lisbon, Portugal, where she was awarded distinction and honour for her exemplary research, Alex Amoroso brings a wealth of knowledge and expertise to the table.In addition to her doctoral studies, Ms. Amoroso has served as an invited teacher, delivering courses on to wide range of students from undergraduate level to business students of professional and executives courses. Currently, at EIMT in Zurich, Switzerland, she lectures for doctoral students, offering advanced instruction in research design and methodologies, and in MTF Institute Ms. Amoroso is leading Product Development academical domain.In synergy between academical and business experience, Ms. Amoroso achieved high results in business career, leading R&D activities, product development, strategic development, market analysis activities in wide range of companies. She implemented the best market practices in industries from Banking and Finance, to PropTech, Consulting and Research, and Innovative Startups.Alex Amoroso's extensive scientific production includes numerous published articles in reputable journals, as well as oral presentations and posters at international conferences. Her research findings have been presented at esteemed institutions such as the School of Political and Social Sciences and the Stressed Out Conference at UCL, among others.With a passion for interdisciplinary collaboration and a commitment to driving positive change, Alex Amoroso is dedicated to empowering learners and professionals for usage of cutting edge methodologies for achieving of excellence in global business world.Customer Centricity is a business philosophy that puts the customer at the heart of every decision. It's about understanding their needs, wants, and motivations, and then using that information to create products, services, and experiences that delight them.Design Thinking is a human-centered problem-solving process that helps you develop solutions that are not only feasible but also desirable. It's a iterative approach that involves understanding the problem, brainstorming solutions, prototyping, testing, and refining.Key Focuses:Empathy: Both customer centricity and design thinking require a deep understanding of the people you're designing for. This means putting yourself in their shoes and seeing the world from their perspective.Iteration: Neither process is linear. You'll learn as you go and need to be prepared to adapt your ideas based on new information.Testing: It's crucial to test your ideas with real customers to see how they respond. This helps ensure that you're creating something that people actually want and need.Why They're Important:For Companies:Increased Customer Satisfaction and Loyalty: By focusing on what customers want, you're more likely to create products and services that they'll love. This leads to higher satisfaction, loyalty, and repeat business.Improved Innovation: Customer centricity and design thinking can help companies develop new products and services that are more likely to be successful.Reduced Costs: Understanding customer needs upfront can help avoid costly mistakes down the road.For Careers:In-Demand Skills: The ability to think creatively and solve problems from a customer's perspective is highly sought after by employers.Increased Marketability: These skills can help you stand out from the competition and land your dream job.Better Problem-Solving: You'll develop a more holistic approach to problem-solving that considers not just the technical feasibility of a solution but also its desirability and usability.
Frequently Asked Questions About Free Udemy Courses
What is this Free Udemy course about?
The Professional Diploma: Customer Centricity & Design Thinking course provides comprehensive training designed to help you gain practical skills and deep knowledge in its subject area. It includes 0.0 hours of video content, 1 articles, and 0 downloadable resources.
Who is this Free Udemy course suitable for?
This course is designed for learners at all levels — whether you're a beginner looking to start fresh or an experienced professional wanting to deepen your expertise. The lessons are structured to be accessible and engaging for everyone.
How do I access the Free Udemy course materials?
Once enrolled, you can access all course materials through the learning platform on any device — including desktop, tablet, and mobile. This allows you to learn at your own pace, anytime and anywhere.
Is there lifetime access to this Free Udemy course?
Yes! Enrolling in the Professional Diploma: Customer Centricity & Design Thinking course grants you lifetime access, including any future updates, new lessons, and additional resources added by the instructor.